What to check when generation does not work
If the web reader cannot generate your text, follow the message on screen and try the steps below.
Read in the language you are learning
Choose a reading mode and paste text in its source language. Sign in with Google to generate your own reading, or try a sample without signing in.
Tap a sentence to switch between the original and translation. The slider controls the language you are learning.
Read English with Japanese support
Read original English and check meanings in Japanese
Learn English from Japanese
Mix English into Japanese text
When the web reader cannot generate a reading
Check the following items based on the message on screen.
Check your text
Make sure the text field is not empty. Paste the Japanese body text you want to read, not the article URL.
Check the character count
If your text exceeds the limit shown by the input field, shorten it and try again.
Check your connection
Check whether other pages load. If your connection is unstable, keep your text in the field, wait a moment, and try again.
Check your free reading allowance
Sign in with Google to generate a reading from your own text. Free accounts can generate one reading per day. After using today’s allowance, you can continue with Pro within its monthly character limit, or return tomorrow for another free reading.
When processing does not finish
Check that you are not generating in another tab at the same time. Wait a moment, then retry in one tab.
When Pro is unavailable after payment
Do not pay again. Open your account in the browser you used to pay. If you see a prompt to complete your purchase, continue with the Google account you want to use for Pro.
If you are already signed in, check the Pro status in your account. Contact support if the status does not change or you signed in with a different Google account.
When you want to read an article found in Chrome
Copy the article body and paste it into the web reader. You can try the reading view with a sample first.
If the problem continues
Contact us with the message you saw, your browser, and the steps that caused the problem. Do not send passwords or card numbers.
Frequently asked questions
Will my text be lost?
Your text stays in the input field even if generation fails.
Can I just paste an article URL?
For now, copy the article body and paste it into the web reader’s text field.
I paid but do not see Pro. Should I buy it again?
Do not pay again. Check your account in the browser used for the purchase, and contact support if the issue persists.